Signeato Privacy Policy

Last updated on June 26th, 2017.

This Privacy Policy describes Signeato's information collection and use practices. This Privacy Policy refers to Signeato Inc. as "we," "us," or "our," and refers to the reader as "you" or "user." If you access or use our websites, including, our Web client or Professional client, and/or any of our other sites, products, or services that link to this Privacy Policy ("Services"), you consent to our collection and use of your information as described in this Privacy Policy, including that your information may be transferred to and stored in the United States. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

The agreement that governs your subscription (or that of your organization) to Signeato services, such as Signeato Signature, may include specific information use provisions that are different from or more restrictive than those described within this Privacy Policy. Please refer to your individual agreement with Signeato to check for any specific information privacy terms that may also apply to the information you provide to Signeato in connection with your use of that particular service.

This Privacy Policy explains:

  1. The Information We Collect
  2. How We Use the Information We Collect and How We Collect it
  3. How We Share Information
  4. Online Analytics and Tailored Online Advertising
  5. Data Retention, Accessing Your Information, and Closing Your Account
  6. Email and Direct Marketing Choices
  7. How we Protect Your Information
  8. Linked Sites and Services
  9. Users From Outside the United States
  10. Children's Privacy
  11. Your California Privacy Rights
  12. Changes to this Policy
  13. How to Contact Us

1. The Information We Collect and How We Collect it.

To provide the Services, we need to know certain information about you and other users with whom you interact. The types of information we collect depends on how you use the Services. Several categories of information are collected from you, as described below.

A. Information Provided by You

Information that you may provide to us includes, but is not limited to:

For example, we may collect information from you when you:

You may also choose to provide the following:

The decision to provide us with information is optional; however, if you elect not to provide certain information, you may not be able to access certain content or features available through the Services.

B. Information That Is Collected Automatically

We may automatically collect certain information about your use of the Services, including when you use our websites or apps without logging in.

Device and Usage information. We may collect information about: (i) the computers or devices (including mobile devices) you use to access the Services; and (ii) how you use the Services. Examples of the information that we may automatically collect and analyze include, but are not limited to:

As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

Cookies and Related Technologies. We use "cookies" and other "tracking" technologies for a variety of purposes. The technologies we may use include, but are not limited to: (i) browser cookies; (ii) web beacons; (iii) tracking pixels; and (iv) local shared objects ("flash cookies"). Our uses of cookies and related technologies include, but are not limited to: storing your username and password; analyzing usage of the Services by collecting the device/usage information discussed above; customizing the Services; and personalizing and delivering the advertising displayed by or within the Services or our emails, as well as advertisements that may be displayed on other sites or mobile applications. As we adopt additional technologies, we may also gather additional information through other methods.

Cookie Choices. Many browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser's toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the Services. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel. For more information about our use of cookies and related technologies, please see our Cookies Policy.

C. Information from Other Sources

We may obtain information about you from other sources such as marketers, partners, affiliates (e.g. entities under common ownership or control with Signeato), researchers, and others where they are legally permitted to share such information with us. For example, if you register for Signeato on another website or use a website that facilitates your activity on Signeato, that website may provide information about you and your transactions to us.

2. How We Use the Information We Collect.

In general we use the information we collect to provide and administer the Services. More specifically, we might use the information we collect to:

We may combine information that we collect or receive through the Services with information we obtain from other sources and use it as described in this Privacy Policy.

Aggregated or De-Identified Data - We may aggregate and/or de-identify the information we collect to limit or prevent identification of any particular user or device. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

3. How We Share Information.

We do not rent, sell, or share your information with third parties except as described in this Privacy Policy. We may share your information with the following types of recipients and for the following purposes:

4. Online Analytics and Tailored Online Advertising

Online Analytics.

We may use third-party web analytics services on our Services, such as those of Google Analytics. These providers use cookie-related technologies (described in the "Information that is Collected Automatically" section above) to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.

Tailored Online Advertising.

Third parties whose products or services are accessible or marketed via the Services may also place cookies or other tracking technologies on your computer or other device to collect information about your use of the Services, in order to (i) inform, optimize, and serve advertising content based on past visits to our Services and other sites and (ii) report how our advertising content impressions, other uses of advertising services, and interactions with these advertising impressions and services are related to visits to our Services. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, and others) to serve tailored advertising to you on the Services, and to access their own cookies or other tracking technologies on your computer or other device you use to access the Services. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed by such third parties.

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer or mobile browser to deliver tailored advertising (i.e., not just for the Services), you may visit the following pages/sites to learn more and opt-out of receiving tailored advertising from companies that participate in those programs.

To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page.

Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt-out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

When accessing the Services from a mobile application you may also receive tailored in-application advertisements. Each operating system - iOS, Android and Windows Phone - provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or operating system or contact the applicable platform operator.

5. Data Retention, Accessing Your Information, and Closing Your Account.

Data Retention. We will retain your information for as long as your account is active or as necessary for legitimate business purposes.

Reviewing and Updating Your Account. We offer you the ability to access, review and change information associated with your account (such as your profile information, password, billing information, and user preferences) by logging into the Services and visiting your Profile. You can also make a request to modify information that cannot be amended or deleted through the Services by contacting us using the contact information below in Section 13. We will take reasonable steps to permit you to modify or delete information that is inaccurate or incomplete, in accordance with applicable laws.

Closing Your Account. If you wish to close your account, please visit your account settings. Upon your request, we will close your account, and delete your contact information, billing information, and shipping information from our active databases. You may also request to close your account by emailing us at the contact information provided below in Section 13. Your account will be closed as soon as reasonably possible based on your account activity and in accordance with applicable law. However, please note that even after you close your account, we may retain and use certain of your information (such as information regarding transactions made through our Services) where permitted by law to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our user agreements and terms, and comply with legal requirements. If you have shared content or information through our Services with other users, such content or information may still be available to those other users if they have not also deleted it or closed their accounts.

Information We Collect & Process on Behalf of Subscribers. When our subscribers use our Services, we may process and store personal information on their behalf as a data processor. For example, in Signeato Signature when a subscriber (or the subscriber's authorized users) upload documents, contracts or signatures, we will act primarily as a data processor and process such information on the subscriber's behalf and in accordance with their instructions. In those instances, the subscriber as the data controller, is responsible for most aspects of the collection and use of the information. If you have any questions or concerns about how personal information is handled in these cases, you may wish to contact the subscriber directly, or refer to their privacy policies.

6. Email and Direct Marketing Choices.

We provide opt-out information in all commercial email messages we send via an "unsubscribe" link. We reserve the right to send one message confirming your opt-out from a messaging program. Please note that it may take us some time to process your requests consistent with applicable law. You do not have the ability to opt-out of transactional or relationship messages (e.g., signing notifications or account notifications) that we send if you are a registered user of our Services or if you have engaged in transactions with us. To opt out of other direct marketing from us, please contact us using the email below in Section 13.

7. How We Protect Your Information

We employ physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information. We choose these safeguards based on the sensitivity of the information that we collect, process and store and the current state of technology. Although we take measures to safeguard against unauthorized disclosures of information, the Internet and the Services are not 100% secure so we cannot assure you that information we collect or store will be protected from all unauthorized access and thereby used in a manner that is inconsistent with this Privacy Policy.

8. Linked Sites and Services.

Our Services may contain links to third-party websites or apps. Your use of a third party site or app may result in the collection, processing, or sharing of information about you, depending on the site or app. We are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy. We strongly encourage you to read such third parties' privacy policies.

9. Users From Outside the United States.

By using the Services, you acknowledge that your information may be transferred to our affiliates and facilities, in the United States or elsewhere, and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

Signeato is committed to resolving valid complaints about your privacy and our collection or use of your personal data. For all inquiries or complaints regarding our data use practices or Privacy Policy please contact us using the information provided in Section 13.

If you are established in Switzerland and the European Economic Area ("EEA"), you understand and acknowledge that Signeato may transfer your Personal Data outside of Switzerland and the EEA for processing. Upon your explicit written request, Signeato may execute Standard Contractual Clauses approved by the European Commission for the benefit of the Customer ("Customer SCCs") in order to ensure adequate protection for the Personal Data in accordance with the requirements of Articles 25 and 26 of the EU Data Protection Directive. You acknowledge that Signeato has applied for Binding Corporate Rules ("BCRs") for Processors and that, with effect from the date that Signeato's BCRs are approved by the competent data protection authority and upon notice from Signeato, all personal data transfers resulting from the use of Signeato Signature made by or to Signeato from Switzerland and the EEA shall be conducted under, and in full compliance with, Signeato's BCRs and any applicable Customer SCCs shall immediately terminate. The terms "Personal Data", "Process/Processing", "Controller", "Processor", "Subprocessor", and "Data Subject" will have the meanings ascribed to them in the EU Data Protection Directive.

10. Children's Privacy.

The Services are not designed for and are not marketed to minors. We do not knowingly collect or solicit personal information from minors, and we do not knowingly allow such persons to use the Services. If you are a minor, please do not attempt to use the Services or send any information about yourself to us. In the event that we learn that we have collected personal information from a minor without verified parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a minor, please contact us using the contact information below.

11. Your California Privacy Rights.

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. As discussed above, we do not currently share personal information with third parties for their own marketing purposes.

12. Changes to this Privacy Policy.

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here and may notify you by email or other means before the change takes effect. Please review changes carefully. Your continued use of our Services following the posting of changes to this Privacy Policy will mean you consent to and accept those changes.

13. How to Contact Us.

If you have any questions or suggestions regarding our Privacy Policy or practices, you may contact us at or via postal mail at Signeato, Attention: Privacy Team, 40 Excelsior Ave S., Annandale, MN 55302.

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